Your privacy matters to us. This policy explains how Sahya Agro collects, uses, and protects your personal information.
Last Updated: February 19, 2026 | Effective Date: February 19, 2026
Sahya Agro Organic Farms ("Sahya Agro", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website www.sahyaagro.com, use our services, or interact with us via WhatsApp, phone, email, or social media.
By using our website or ordering our products, you consent to the practices described in this policy. If you do not agree, please do not use our services.
2.1 Information You Provide Directly:
• Contact Information: Name, email address, phone number, WhatsApp number when you place an order, subscribe, or contact us.
• Delivery Information: Delivery address, city, state, PIN code, and any delivery instructions.
• Payment Information: We do not store credit/debit card details. Payment is processed securely through third-party gateways (Razorpay, PhonePe, GPay, Paytm) or via Cash on Delivery (COD).
• Order Information: Products ordered, quantities, order history, preferences.
• Communication Data: Messages sent via WhatsApp, email, contact form, or phone calls related to orders or inquiries.
2.2 Information Collected Automatically:
• Device Information: IP address, browser type, operating system, device type, screen resolution.
• Usage Data: Pages visited, time spent, click patterns, referring URLs, search queries.
• Location Data: Approximate geographic location based on IP address (used for delivery area suggestions).
• Cookies & Tracking: We use cookies, Google Analytics (G-QZ6WXKGG3J), and Google Ads (AW-17960360533) to analyze website traffic and improve our services.
We use the information collected for the following purposes:
• Order Fulfillment: To process, deliver, and manage your organic egg orders.
• Customer Communication: To send order confirmations, delivery updates, and respond to your queries via WhatsApp, email, or phone.
• Service Improvement: To analyze usage patterns, improve our website, and enhance user experience.
• Marketing (with consent): To send promotional offers, new product launches, and newsletters. You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes (FSSAI, GST, IT Act).
• Analytics: Google Analytics and Google Ads to understand website traffic and measure advertising effectiveness.
• Fraud Prevention: To detect, prevent, and address fraud or security issues.
Our website uses the following cookies and tracking technologies:
• Google Analytics (G-QZ6WXKGG3J): Tracks website traffic, user behavior, page views. Data is anonymized and used for analytics only.
• Google Ads (AW-17960360533): Conversion tracking and remarketing. Helps us show relevant ads to interested users.
• Essential Cookies: Required for basic website functionality (session management, security).
• Preference Cookies: Remember your settings (language, region, delivery area).
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
How to manage cookies: Go to your browser settings → Privacy → Cookies → Block or delete cookies. For Google Analytics opt-out, install the Google Analytics Opt-out Browser Add-on.
We do NOT sell, rent, or trade your personal information to third parties. We may share data only with:
• Delivery Partners: Name, phone, and address shared with delivery personnel to fulfill your order.
• Payment Processors: Razorpay, PhonePe, GPay, Paytm for secure payment processing.
• Google: Anonymized analytics and advertising data through Google Analytics and Google Ads.
• Legal Authorities: If required by law, court order, or government regulation.
• Business Transfers: In case of merger, acquisition, or sale of assets (you will be notified).
We implement appropriate security measures to protect your personal data:
• SSL Encryption: Our entire website is secured with HTTPS/SSL encryption.
• Secure Servers: Data is stored on secure, encrypted servers.
• Access Control: Only authorized personnel can access customer data.
• Payment Security: We never store card details. All payments are processed by PCI-DSS compliant payment gateways.
While we take all reasonable steps, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
• Order Data: Retained for 5 years for tax and legal compliance (GST, Income Tax).
• Account Data: Retained as long as your account is active or as needed to provide services.
• Marketing Data: Until you unsubscribe or withdraw consent.
• Analytics Data: Google Analytics data retained for 26 months (default setting).
You can request deletion of your data at any time (see Section 9).
Under the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, you have the right to:
• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Portability: Request your data in a commonly used electronic format.
• Withdraw Consent: Withdraw consent for marketing communications at any time.
• Grievance Redressal: File a complaint with our Grievance Officer or the Data Protection Board of India.
To exercise any of these rights, contact us at privacy@sahyaagro.com or WhatsApp +91 90917 92917.
If you are accessing our website from the European Union (EU), United Kingdom (UK), or other jurisdictions with data protection laws:
• We process your data based on legitimate interest (order fulfillment) and consent (marketing).
• You have additional rights under GDPR including the right to object, restrict processing, and lodge a complaint with your local supervisory authority.
• Data may be transferred to India where our servers are located. We ensure appropriate safeguards are in place.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.
Our website may contain links to third-party websites (social media, payment gateways, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance.
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the Grievance Officer for Sahya Agro is:
Grievance Officer
Sahya Agro Organic Farms
Saloni Village, Narnaul, Mahendragarh, Haryana 123001, India
📧 Email: privacy@sahyaagro.com
📞 Phone: +91 90917 92917
💬 WhatsApp: +91 90917 92917
We will respond to your queries within 30 days of receiving your request.
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: info@sahyaagro.com
📞 Phone: +91 90917 92917
💬 WhatsApp: +91 90917 92917
🏢 Address: Sahya Agro Organic Farms, Saloni Village, Narnaul, Mahendragarh, Haryana 123001, India
🌐 Website: www.sahyaagro.com