Your satisfaction is our priority. We offer hassle-free replacements and full refunds for any quality issues.
Last Updated: February 19, 2026
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100% Satisfaction Guarantee
Not happy? Get a full replacement or complete refund. No questions asked for quality issues.
At Sahya Agro, we take immense pride in the quality of our organic eggs. Every egg passes through 11 safety checks before reaching you. However, eggs are delicate and sometimes damage can occur during transit. We've got you covered.
You are eligible for a full replacement or 100% refund if:
✅ Eggs are broken or cracked on delivery
✅ Eggs have an unusual smell or appearance
✅ Wrong product was delivered
✅ Fewer eggs than ordered were delivered
✅ Eggs are past their freshness date at the time of delivery
❌ Eggs broken after delivery due to customer handling
❌ Change of mind after delivery
❌ Products consumed or used
❌ Requests made after 24 hours of delivery
❌ Natural variations in egg size, color, or shell texture (these are normal for organic eggs)
Step 1: Take clear photos of the damaged/defective eggs
Step 2: WhatsApp the photos to +91 90917 92917 within 2 hours of delivery
Step 3: Include your order number and briefly describe the issue
Step 4: Our team will verify and respond within 30 minutes
Once your claim is verified, you can choose:
🔄 Option A — Free Replacement: We'll send replacement eggs in your next delivery (or a special replacement delivery within 24-48 hours).
💰 Option B — Full Refund: 100% refund to your original payment method.
The choice is yours — we want you to be completely satisfied.
• UPI/GPay/PhonePe/Paytm: Refund within 24-48 hours
• Bank Transfer (NEFT/IMPS): Refund within 3-5 business days
• Cash on Delivery: Refund via UPI/bank transfer within 3-5 business days
• International Orders: Refund within 7-10 business days
• Subscription customers can cancel anytime with 24 hours notice before the next scheduled delivery.
• Unused prepaid subscription amount will be refunded proportionally.
• Damaged eggs in subscription deliveries are covered under the same policy above.
• For bulk orders (restaurants, hotels, caterers), the same quality guarantee applies.
• Report issues within 2 hours of delivery with photographic evidence.
• Replacement or credit note will be issued for the affected portion of the order.
💬 WhatsApp (Fastest): +91 90917 92917
📧 Email: returns@sahyaagro.com
📞 Phone: +91 90917 92917